Frequently Asked Questions (F.A.Q)

1. How to install the games?

To install the games, please read our How to install the games page.

2. How fast will I receive the ordered product?

Once the payment is made and the order is approved, you will receive your order in few minutes.

Please check your email and also the SPAM (Junk) Folder or you can check your support tickets section in your customer account.

In case you still can't find it, please contact our Live Support, and they will resolve any issue, immediately.

3. Do I receive any guarantee on these games?

  30-Day Refund Guarantee: If you change your mind about your purchase and before activating your game, you can cancel your order within 30 days for a full refund.

4. Why is a guarantee necessary?

Sometimes there can be technical or issues of a different nature that will get the account blocked. Changing the login id (email) of the account will block the access to the game. DO NOT CHANGE THE LOGIN EMAIL OR YOU WILL LOSE ACCESS TO THE ACCOUNT!

5. Can I lose the guarantee?

Yes, you can lose the guarantee if you change the login (email) of the Nintendo Account. We will not be able to check the account and identify it as an account that was bought from us.

6. From what region/country do the game accounts originate?

All our Nintendo accounts are from the US store.

7. Is this thing legal?

The blunt answer is: It's legal. We are selling Nintendo accounts with legit (original) games inside. We buy the accounts only from reliable sources, and we are confident that these are not hacked or stolen accounts.

Court of Justice of the European Union Judgment in Case C-128/11 "An author of software cannot oppose the resale of his ‘used’ licences allowing the use of his programs downloaded from the internet"
Read the judgment here

8. Can I install and play the games from any country?

Yes, you can install the games, no matter where you live. You will be able to play the game from your own personal account.